| |
Our ITIL Books Include |
|
£30.50
|
This book serves as a thorough and convenient introduction to the field of IT Service Management and the ITIL V2 approach. It covers the key ITIL V2 processes and is used as the training book for ITIL V2 courses.
A global bestseller, it continues be valid and helpful for its clear approach to industry processes.
|
|
£30.50
|
The industry classic book on the topic of ITIL!
This book looks at Good Practices as described in the ITIL V3 upgrade. Focusing on the Lifecycle approach to Service Management, it details ITIL Service Strategy, ITIL Service Design, ITIL Service Operation, ITIL Service Transition, ITIL Continual Service Improvement. In addition an EXTRA facility for all book readers is the Functions & Processes section which is a simple and accessible format for all ITIL practitoners.
|
|
£84.95
|
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
|
|
£84.95
|
By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points.
|
|
£84.95
|
Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. This publication provides guidance and process activities for the transition of services into the business environment.
|
|
£84.95
|
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT services solutions and processes.
|
|
£84.95
|
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow.
|
|
£11.50
|
A pocketbook to the concepts of ITIL V3, designed for managers to give an overall picture of the ITIL V3 upgrade.
This handy pocketbook not only covers the ITIL V3 Service Lifecycle approach, but also describes the ITIL V3 functions and processes!
|
|
£43.95
|
|
|
£37.95
|
(Contains the full ISO/IEC 20000 Standard text!)
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management and aligns with the ITIL framework.
This book looks at this standard and covers the scope of ISO/IEC 20000 and its basis on the concept of a quality management system. It is also available in pocketbook format.
|
|
£30.50
|
Aligning with the ITIL framework, this book provides practical advice on ISO/IEC 2000 certification, to assist readers through the maze of requirements and details for the standard.
Detailed case study material supports the book’s practical nature.
|
|
£45.50
|
Covering approaches found in ITIL V3, ISO 20000 and other frameworks in the marketplace, this title is an indispensable book to IT Service Management.
Comprehensive yet accessible!
|
|
£30.50
|
This book covers the most important frameworks in use, in a neutral and objective way.
Discussing ITIL, amongst others, Frameworks for IT Management is a reliable and consistent reference book and is also available as a pocket book.
|
|
£30.50
|
Six Sigma is extending its influence as a process improvement method. It provides a quantitative methodology of continuous (process) improvement and cost reduction.
This book merges ITIL and Six Sigma into a single approach for continuous improvement. The title is also available as a pocket guide.
|
|
£30.50
|
Producing a set of metrics that avoids the pitfalls and delivers genuine value is not easy.
Aligning with ITIL, this title makes the task much simpler and less error prone, by listing metrics designed for each service management process.
|
|
£74.95
|
A complementary volume to the bestselling Metrics for IT Service Management.
This title provides a management framework based on a continuous improvement lifecycle, aligned with ITIL best practices.
Also includes a CD to assist speedy implementation of concepts described in the book!
|
